Security and two-step sign-in

Protect your account with an authenticator app, and sign out of devices you don't use.

Your books hold your customers' details and your income. Two-step sign-in is the best way to protect them.

Turn on two-step sign-in

  1. Open the gear menu, then Account security.
  2. Under Two-step verification, start setup.
  3. Scan the QR code with an authenticator app, such as 1Password, Authy or Google Authenticator.
  4. Enter the 6-digit code it shows.

From then on, you enter a code from the app when you sign in.

Have a backup

There are no printable recovery codes. To avoid getting locked out, either:

  • save the setup secret in a password manager, or
  • add a second authenticator on another device.

If you lose access anyway, email support from the address on your account so we can check it's you.

Other settings

  • Password. Change it any time.
  • Email address. Change the email you sign in with.
  • Active sessions. Sign out everywhere if you used a shared or lost device.

Some sensitive changes, like your e-Transfer details, ask you to sign in again first.

Still stuck?

Send us a message and a person will reply within 2 business days.

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